Judith Kalondu joined SICPA Kenya in November 2015 looking for career growth opportunities and new challenges to overcome. Through the years, she broadened her thinking and became an effective problem solver among the company.
What was your perception of SICPA before joining?
I had the image of a company that is always at the edge of technology to solve new challenges.
What were your previous experiences before joining?
In my previous role, I was responsible for Computer Systems, Network administration, Network Support, IT Service Management and Customer Engagement. Before this, I was a Technical Support Engineer in the same company and gained hands-on experience in IT.
Why do you enjoy working at SICPA?
At SICPA there are new challenges to overcome and new opportunities to learn from, which gives me the chance to sharpen my skills every day. I also enjoy the teamwork spirit and the culture of the company. Everybody is ready to help each other in any situation, which sets a good atmosphere conducive to more interactions.
What did SICPA bring to you professionally and personally?
At SICPA, I truly became a broader thinker thanks to the challenges I face daily. I am certainly more confident and a better problem solver with better communication skills than before. I really found what I was looking for at SICPA.
Describe your typical working day at SICPA?
I always start my day by reviewing the tasks my team and I did the day before. Then, I have a brief session with my team to set up the agenda and prioritise the tasks according to the customers’ requests and other service management tasks in order to ensure and deliver the expected results.
Could you describe a team project which you are particularly proud of?
In November 2019, we successfully delivered SICPA’s project extension to new industries in the country. We installed 65 lines in big and automated manufactures across Kenya and set up all the systems.
What kind of interactions do you experience between teams, departments or even countries in your daily work at SICPA?
I am in constant interaction with the rest of the customer support departments to ensure the achievement and the outperforming of our KPIs (key performance indicators) and to coordinate and resolve the issues our customers face.
I also closely collaborate with the Kenyan Product Owner and Global Support Coordinator located in Spain to ensure a proper alignment on Kenyan support issues’ resolution. My interaction also includes the rest of the country’s Support Coordinators globally but mainly in East Africa.
How do you manage your professional and personal life?
Proper planning has been a key strategy for managing and striking a balance between professional and personal life. This really helped me to deliver my job effectively and enjoy good moments with my family.
If you could choose only three words to describe SICPA and your daily life at SICPA, what would they be?
Fun at work!