Working as a teacher in a technical area, Melanie Olivo wanted to further develop and practice her technical skills. Impressed with the solutions and services the company provides and the development opportunities in the technical area, she was thrilled to join SICPA Ecuador family in April 2017.
What was your perception of SICPA before joining?
I was and still am very impressed with the type of solutions and services that SICPA provides worldwide, especially in the area of tax stamps and authentication.
Why did you join SICPA? What convinced you to join SICPA?
The first reason was that I really wanted to return to the industrial world. As a woman, it can be difficult to find a company that believes in equal opportunities and offers a technical position that fully values your unique qualities and experiences. At SICPA, I found the opportunity to learn and to develop my technical side. In addition to the benefits offered by the company, the people working there deeply care about their employees.
What were your previous experiences before joining?
My first work experience in the technical area was as an intern in the “Cervecería Nacional”. I worked on an energy saving project. This experience helped me choose which domain I wanted to get specialized in.
Then I worked as a technical teacher at “Domingo Comin” school. As a teacher, you learn something new every day. Patience, passion and leadership become your best friends to transmit your knowledge to new generations.
Why do you enjoy working at SICPA?
We are a very good team and SICPA feels like a family to me. SICPA has given me the tools and confidence to grow and improve my soft skills. As an employee, receiving such support gives you security in your job. I always feel free to speak with my bosses and they give me timely feedback for me to grow and always improve. I believe that all of this defines and differentiates SICPA from other companies. Indeed, the concern and dedication that the company has towards its employees makes you feel proud to belong to the organisation.
What did SICPA bring to you professionally and personally?
Growth, learning, trust.
At SICPA, I develop my technical skills daily, but the most impactful growth I was lucky to experience was the awakening of my leadership side. Indeed, I started as a Service Technician, eager to learn and prove that I was able to do my job and that the company was right to recruit me. After a year and a half at SICPA, they were recruiting a Coordinator from the region where I work, and I was selected with two other colleagues as finalists.
Perseverance and dedication are the elements that paid off for me. Now that I am the Field Services Coordinator, I think that this change really impacted my life in general.
What is your main objective in your job?
My main objective is for the operations to work correctly 24/7. If there is a problem with the equipment, I give technical support to the technician and I follow up the administrative management if required, in addition to complying with the KPI’s established by our management.
Describe your typical working day at SICPA?
I start the day reviewing the planning for each of the factories, asking about the events in the plant. I work on the assignments planned, monitor the efficiency of the equipment, check the print quality on the products. I also support any eventuality that occurs in the equipment during and outside the production period, planning corrective maintenance if required. I attend to the needs of internal customers and verify the implementation of preventive maintenance.
Could you describe a team project which you are particularly proud of?
I am proud of all team projects we have done in Ecuador. One I am particularly proud of is a project opened in March 2019 in the tobacco industry in Chile. My managers gave me the opportunity to participate in this project to support the operations by sharing my knowledge and experience.
It was my first time working in the tobacco industry and working alongside Chilean and Ecuadorian colleagues. To see us all united by the same objective, was really rewarding.
What are the dimensions you like the most in your job at SICPA?
Lead and solve any eventuality. I like to have the opportunity to share my knowledge with the technical team and learn from their experiences.
If you had an advice to give to people willing to follow the same path, what would it be?
Each path is unique. The key to growing is to accept mistakes and turn them into opportunities. For this profession you must be open to change, be flexible and keen to share your knowledge.
How do you manage your professional and personal life?
For me, the family is the engine and the reason why I strive every day to be a better person. Whenever I have free time, I’ll spend it with them. Although my work is my second family, it does not prevent me from spending quality time with the people I love.
If you could choose only three words to describe SICPA and your daily life at SICPA, what would they be?
Growth, Trust and Dynamism