What convinced you to join SICPA?
I worked for SICPA as an external computer scientist for several years as part of a mandate. When the company founded its own internal end user support department, the man who is now my superior approached me and asked if I would like to join his team. I knew the company from my previous work and had always been fascinated by the products and the dynamic working environment that SICPA offers. I saw this as an opportunity to work with the latest technologies and to undergo considerable further development on a professional level.
To what extent has your development been facilitated since then?
Right at the start, I was able to attend a one-year English language course. That helped me to make a better connection with international colleagues and to integrate into the team.
In order to keep our knowledge up to date, the company invests a lot in internal and external training. We also have special support programmes for employees who decide to take on a leadership role. I have already discussed these with my superior. The communication is very open and transparent. I can see where my path could lead, as well as everything that SICPA can offer me to assist me in my career progress.
SICPA is part of a dynamic and demanding environment. How does this affect your work?
As a member of the support staff, I am mainly in contact with colleagues from within the company. I have to ensure that they are provided with the latest technologies and programs, and that they have anytime access to the SICPA network. In an exchange with them, I learn about the demands of our customers in terms of solutions. We must respond to technical problems promptly, especially when VIP customers are involved – they need our systems to operate around the clock. In the event of programming difficulties or the like, we must react, find out what is at fault and fix it, within the shortest time possible.